A Typepad User, and Proud of It

A Typepad User, and Proud of It

SixApart showed huge corporate courage today when they emailed their entire blog user base, apologized (for the second or third time) for service interruptions the past month, then announced a cash remedy. 

As a default, they're giving everyone half a month of service for free.  This is obviously a huge hit to the company financially and probably more of a gesture than anyone expected.  But better than that, they allowed users to click through to their web site and automatically get a full month for free -- or a month and a half for free -- if they felt in good conscience that the service outages were more harmful to them.  They also quite intelligently allowed users to click through and decline the service credit if they weren't inconvenienced by the outages.

This is everything that customer service is supposed to be.  Prompt.  Proactive.  Generous.  Allowing customers to be in the driver seat about remedies.  After a HORRENDOUS weekend of customer service gaffes by United Airlines (a story for another time), I couldn't be more struck by the contrast.  And SixApart isn't even an employee-owned company teetering on the edge bankruptcy.  Way to go, SixApart!

Comments

[John Beck Real Estate]

This blog Is very informative , I am really pleased to post my comment on this blog . It helped me with ocean of knowledge so I really belive you will do much better in the future . Good job web master .

[Kamagra Discount]

i really like the info at this page.. thanks

[Affiliate Promotion]

Great post! thank you so much for sharing it!

[album]

Tell me you are mine.ugg boots I'll be yours through all the years, till the end of time.
Love is a fire which wholesale ugg bootsburns unseen.
I feel happy at times we have had angry words but these have been kissed away. 。
You cannot appreciate happiness unless you have known sadness too.
But if the while I think ugg bootson thee, dear friend, all losses are restored, and sorrows end.
Once,I let a true love slip away before my eyes.
Only to find myselfwatches regretting when it was too late.
Nothing in the world can be as painful as this.
If the God would give me another chance.I would tell the girl I love her.
If our love had to be set a time limit, I wish it would be 10,000 year！

[cheap viagra online]

I am proud too, thanks for inspirational posts

[kabin]

good, nice...

[kabin]

kabinler için istekte bulunabilirsiniz.

[güvenlik kabini]

thank, website link:d

[wc kabini]

good, wc kabinimiz için istekte bulunabilirsiniz.

[güvenlik kabini]

good,nice.